Online feedback and complaints resolution

West Coast Homecare is committed to providing the best standard of care to our customers.

We welcome your feedback about the home care provided to you.  Feedback is an important way for us to understand, and endeavor to resolve, any issues or concerns you may have and improved the quality of our service. You are welcome to raise any concerns with our staff or the staff of a third-party service provider, as applicable. We believe our Co-ordinators are the best people to assist you.  If you would like information about our services or are unsure about something we encourage you to contact our office.

You can find out more about our feedback and complaints procedure, and print out a feedback form here. This can be posted to post to 4 Eyre St., Port Lincoln SA 5606.

You can also send an email to feedback@westcoasthomecare.com or contact us via phone on 08 8682 2177.

Alternatively, you can give us your feedback by completing the form below.

All information related to complaints will be treated with respect and in a confidential manner. West Coast Homecare will work with you to find the best outcome for your concern. If we can’t help you, we will try to refer you to someone who can.

 

Online feedback and complaints resolution form