West Coast Homecare is an Essential Service

West Coast Homecare is committed to supporting you

with your service needs during this pandemic.


Thank you for continuing to receive your home care services from West Coast Homecare.

We recognise in line with government directions that you require ongoing access to these services and we are committed to the continuation of your services during the COVID-19 pandemic. 

We are following government directions and continually informing and upskilling our workforce to ensure that you receive safe, quality services.

West Coast Homecare service providers have been trained following government guidelines about how to help minimise the risk of COVID-19.  If you have any concerns, please contact West Coast Homecare.


Physical distancing

We have advised our workforce and we also ask you as much as possible to maintain social and physical distancing (1.5 metres from another person) and to follow guidelines for infection control such as good hygiene and handwashing.  

The services you currently receive through your West Coast Homecare may need to be modified slightly in consultation with you to ensure the safety and wellbeing of yourself and the workers. 

For example, home care staff may change the way that personal care is done to limit person-to-person contact where possible, or arrange help to go to the shops or arrange your service provider to shop on your behalf. Some workers may wear masks and gloves where they may not have previously. 

In consultation with a West Coast Homecare Coordinator, your services can be adjusted to better meet your needs at this time.

If you are concerned about the way your current services are being delivered or would like to make changes or to your services because of the COVID-19 outbreak, please contact us.


Service continuity

During the COVID-19 pandemic, some consumers may not feel comfortable to continue to receive services but we encourage you to continue services as we are implementing services according to government quality and safety guidelines. The Care Coordinator will discuss this with you to ensure the best outcome for you during this period; this may be offering you alternatives to your normal services.

We can continue your service if you have been told to self-isolate or are diagnosed with COVID-19. The Coordinator will assess the need of yourself and the worker. In this situation, the worker will wear Personal Protective Equipment (PPE) which may include for example a mask, protective glasses and/or gowns. 


Should we/you be wearing a mask?

Only people who have a confirmed case of COVID-19 are required to wear surgical masks, and only when you are around other people. If you are well, you do not need to wear a surgical mask.

Specific requirements are in place for people who have returned from overseas, or have been in close contact with a confirmed case of coronavirus. 


If you are required to self-isolate, you should use a surgical mask (if you have one) in the following circumstances:

  • You need to leave your home for any reason and will be in public areas
  • You are visiting a medical facility 
  • You have symptoms and other people are present in the same room as you


We ask consumers, service providers and staff to provide information in advance as to whether they have symptoms and/or have been in contact with anyone infected with COVID-19, or travelled overseas.

Some registered West Coast Homecare service providers have chosen not to continue working at this time, but we will supply you with an alternative worker to ensure your services are able to continue.


What we are doing

Be re-assured that West Coast Homecare is doing the following:

  • Monitoring the Department of Health website daily for advice and up to date information 
  • Practicing daily sanitising of office spaces, mobile phones, and laptops
  • Practicing social distancing 
  • Some of our staff are working from home as per government guidelines. Contact the local office and a message will be given to the Coordinator to contact you
  • Our Care Coordinators will contact you via telephone for reviews and any changes that are required to your plans
  • West Coast Homecare will continue to monitor the situation and are committed to acting promptly


Our top priority remains the health, safety and wellbeing of our consumers, care workers and staff.


Have you had your flu jab?

Annual influenza vaccination: the government is highly recommending that you have your flu shot.


Useful Links

Here are some useful links to keep you informed and up to date:

Download the Coronavirus Australia app – https://www.health.gov.au/resources/apps-and-tools/coronavirus-australia-app

Australian Government – https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

South Australia Health – https://www.sa.gov.au/covid-19/dashboard

World Health Organization – https://www.who.int/emergencies/diseases/novel-coronavirus-2019


Mental Health support






COTA – www.cota.org.au/covid-19

National Seniors Australia – https://nationalseniors.com.au/news/latest/coronavirus-national-seniors-ceo-update or call 1300 765 050


OPANwww.opan.com.au or call 1800 700 600

Dementia Australia – www.dementia.org.au or call 1800 100 500.

NDIS – https://www.ndis.gov.au/coronavirus or call 1800 800 110


If you have concerns about your health, phone your medical practice


More information

If you have any concerns or questions please phone West Coast Homecare on 86822177 or after hours – on-call phone 0427822177

Call the National Coronavirus Health Information Line – 1800 020 080

It operates 24 hours a day, seven days a week

If you require translating or interpreting services – call 131 450